Refund policy
Refund & Return Policy
Last updated: October 19, 2026
At DiscoveryGrove, we want every customer to have a positive shopping experience. Please review our refund and return policy before placing an order.
Returns
DiscoveryGrove does not accept returns or offer refunds for change-of-mind purchases, including situations where a customer no longer wants an item or ordered a product by mistake.
However, if your order arrives damaged, defective, or incorrect, you may be eligible for a refund or replacement.
This policy does not affect your rights under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@shopdiscoverygrove.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the damage, defect, or incorrect item, if available
We will review your request and determine an appropriate resolution, which may include a replacement or refund.
How to Request a Refund or Replacement
To request assistance, contact our customer support team before returning any item.
Please do not ship products back without receiving return instructions.
Depending on the circumstances, we may resolve the issue without requiring the product to be returned.
Where a return is required because we supplied a damaged, defective, or incorrect item, we will provide return instructions and cover reasonable authorized return shipping costs.
Non-Returnable Items
We generally do not accept returns for:
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Change-of-mind purchases
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Products no longer wanted by the customer
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Items damaged through misuse or improper handling after delivery
These restrictions do not override any rights provided by applicable law.
Exchanges
We do not offer general exchanges for different products or customer preferences.
If you receive a damaged, defective, or incorrect item, contact us to discuss replacement options.
Refunds
If your refund request is approved, we will issue the refund to your original payment method unless another method is agreed upon or required by applicable law.
Your bank or payment provider may require additional time to process and post the refund.
We will notify you when your refund has been approved and processed.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or shipping. Any cancellation rights required by applicable law will still apply.
Consumer Rights
Nothing in this policy limits or excludes rights that customers may have under applicable consumer protection laws, including rights relating to defective, incorrectly described, or undelivered goods.
Contact Information
For refund requests, damaged products, incorrect orders, or other return-related questions, contact:
DiscoveryGrove