Shipping Policy

Last updated: October 19, 2026

Thank you for shopping with DiscoveryGrove! We want your shopping experience to be simple and transparent. This policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Please note that processing time is separate from shipping and delivery time.

During periods of high demand or unexpected fulfillment delays, processing may take longer. We will communicate significant known delays when appropriate.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout where supported.

Delivery estimates begin once your order has shipped and may vary depending on the destination, shipping carrier, and fulfillment location.

Delivery times are estimates rather than guarantees. Weather conditions, carrier disruptions, and other unexpected circumstances may affect delivery.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination, order details, and available shipping methods.

Free standard shipping may be available on eligible orders when explicitly indicated at checkout.

All applicable shipping charges will be displayed before you complete your purchase.

Shipping Destinations

DiscoveryGrove currently ships within the United States.

International shipping is not currently available.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information when provided by the carrier.

Tracking information may take additional time to become available or update.

Shipping Address Accuracy

Please ensure that your shipping information is accurate and complete when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at support@shopdiscoverygrove.com.

We will attempt to accommodate address corrections before shipment, but changes cannot be guaranteed once fulfillment has begun.

Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or experiences a significant delivery delay, please contact our customer support team.

Include your order number and a description of the issue. Photographs of damaged items are helpful when available.

We will review the situation and assist with appropriate next steps, including contacting the shipping carrier or fulfillment partner when necessary.

Refunds or replacements will be handled according to our Refund & Return Policy and applicable consumer protection laws.

Order Changes & Cancellations

If you need to modify or cancel your order, contact us as soon as possible.

We will attempt to accommodate changes before shipment, but cancellations and modifications cannot be guaranteed once fulfillment has begun.

Any rights to cancellation or refunds required by applicable law will continue to apply.

Contact Information

For shipping questions, tracking assistance, delivery issues, or order changes, please contact:

DiscoveryGrove

Email: support@shopdiscoverygrove.com

Website: https://shopdiscoverygrove.com